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The Essentials

Summed up in 3 phrases.

Natural Leader

I picked leadership up from an early age and seemed to have a knack for it, so I ran with it. It's since been an integral part of my roles and something I really enjoy.

Digital Native

If it's digital, I'll either own one or know how to use it. All things technological interest me, from writing code at the backend, and reading all sorts of articles, through to the latest and greatest technology the market has to offer.

Highly Motivated

Challenge and success are what get me up in the morning, intrinsic motivation is almost second nature to me now. I hate to sit still and so I'm striving to do the best that I can, and looking for the next challenge or project to take on once I get there.

Personal Achievements

There's many things that I'm proud to achieved in life. Off the top of my head, here's the top 6.

Leadership at Trade Me

Leadership at Trade Me

Most engaged team in an NZX Top 50 company

BCom Degree

Bachelor of Commerce

A- average, majoring in e-Commerce and Information Systems



Director of Development, Systems Lead, and Founding Developer

Hourglass Web Design

Hourglass Web Design

Running a personal Web Design Company

Coaching & Mentoring

Coaching & Mentoring

Coaching various groups and individuals in academics, work and sports

Business Intelligence

Business Intelligence

Leading Data & Analytics for Customer Services


I've learnt a lot in my career so far and personally developed more than I could imagine. I have these places to thank for that:

  • January 2017 - Current

    Technical Business Analyst - ConnX

    Working as part of the Product & Development team, I work with both internal and external stakeholders on bugs, customisations, enhancements, and support.

  • September 2016 - January 2017

    Real Time Analyst - News Corp Australia

    Working as part of the Workforce Planning Team, I am solely responsible for the Direct Sales team in Queensland - comprised of around 40-50 staff. I manage all intraday processes to achieve the optimum service levels, maximise efficiencies and occupancy rates. This involves the real time monitoring of call centre staff ensuring adherence to their schedules, on the day schedule changes and management of daily exceptions.

  • February 2014 - September 2016

    Team Leader - Trade Me

    I led one of four teams in the Customer Support division where we are responsible for making sure Trade Me’s 3.7 million customers receive outstanding, world class customer support, 24/7, 365 days of the year.

  • August 2012 - January 2014

    Lead Supervisor - Ticketek

    I was responsible here for numerous activities relating to the provision of customer service; including leading and co-ordination of staff and other supervisors at both events and a call centre, agency support and troubleshooting, customer service, and dispatch of tickets and documents to customers.

  • Novemeber 2011 - March 2012

    Lifeguard - Splash Planet

    Working in a team, the lifeguards of Splash Planet were responsbile for keeping watch over more than 10 different areas across a water based theme park. My responsibilites also included the maintenance of water equiptment and pumps, as well as the testing of water to ensure it was at safe levels and making adjustments where needed.

  • 2010 - 2012

    Team Leader - Caltex Hyderabad

    Responsible for opening and closing of the store as well as the day to day running of the shift; including the supervision of multiple staff members, training, stock coordination, and reporting.

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Who Am I?

James Bannister

Hard Working Extraodinaire

Want to find out more?

You can flick me a message below, otherwise I'm active on all of the above and you can check out a copy of my CV on the right.

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