I picked leadership up from an early age and seemed to have a knack for it, so I ran with it. It's since been an integral part of my roles and something I really enjoy.
If it's digital, I'll either own one or know how to use it. All things technological interest me, from writing code at the backend, and reading all sorts of articles, through to the latest and greatest technology the market has to offer.
Challenge and success are what get me up in the morning, intrinsic motivation is almost second nature to me now. I hate to sit still and so I'm striving to do the best that I can, and looking for the next challenge or project to take on once I get there.
Working as part of the Product & Development team, I work with both internal and external stakeholders on bugs, customisations, enhancements, and support.
Working as part of the Workforce Planning Team, I am solely responsible for the Direct Sales team in Queensland - comprised of around 40-50 staff. I manage all intraday processes to achieve the optimum service levels, maximise efficiencies and occupancy rates. This involves the real time monitoring of call centre staff ensuring adherence to their schedules, on the day schedule changes and management of daily exceptions.
I led one of four teams in the Customer Support division where we are responsible for making sure Trade Me’s 3.7 million customers receive outstanding, world class customer support, 24/7, 365 days of the year.
I was responsible here for numerous activities relating to the provision of customer service; including leading and co-ordination of staff and other supervisors at both events and a call centre, agency support and troubleshooting, customer service, and dispatch of tickets and documents to customers.
Working in a team, the lifeguards of Splash Planet were responsbile for keeping watch over more than 10 different areas across a water based theme park. My responsibilites also included the maintenance of water equiptment and pumps, as well as the testing of water to ensure it was at safe levels and making adjustments where needed.
Responsible for opening and closing of the store as well as the day to day running of the shift; including the supervision of multiple staff members, training, stock coordination, and reporting.
Hard Working Extraodinaire
Want to find out more?
You can flick me a message below, otherwise I'm active on all of the above and you can check out a copy of my CV on the right.